Shipping policy

Shipping Policy

1. Order Processing

All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or German public holidays will be handled on the next working day. We reserve the right to cancel orders if the provided delivery address is invalid, incomplete, or the item is out of stock. You will receive an email notification in such cases.

2. Delivery Zones & Transit Times

We deliver within Germany and other EU member states.

• Germany: 3–7 business days
• EU countries: 7–14 business days Transit times are estimates and not guaranteed. Delays may occur due to carrier disruptions, customs checks, weather conditions or high seasonal volumes.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout before payment submission. Free shipping may be available for orders meeting a minimum cart value. Additional surcharges may apply for remote islands or hard-to-reach regions.

4. Shipment Tracking

Once your package is dispatched, a tracking number and tracking link will be sent to your registered email address. You can monitor the delivery status online. If the tracking shows delivered but you have not received the parcel, please check with neighbours or local parcel pickup point first and contact us within 7 calendar days.

5. Damaged, Lost or Missing Parcels

Please inspect your package upon receipt. If goods arrive damaged, take clear photos of the outer packaging and damaged items and send them to us within 48 hours of delivery. We will initiate a claim with the logistics provider. For lost packages, we will start the investigation after the maximum estimated delivery window. Refund or reshipment will be arranged once the carrier confirms loss.

6. Customs & Import Duties

For shipments outside Germany within EU, no additional customs duty is required. For deliveries to non-EU destinations, import duties, taxes and customs clearance fees are the responsibility of the customer and will be charged upon arrival. We cannot predict or cover these charges.

7. Return Shipping

If you return goods under the statutory withdrawal right, you bear the direct cost of returning the items unless the product is defective or wrong item was sent by our fault. Return address will be provided in our withdrawal instruction.

8. Force Majeure

We shall not be liable for any delivery delay or failure caused by events beyond reasonable control, including natural disasters, pandemic restrictions, carrier strikes, government regulation changes. We will inform customers as soon as possible and arrange alternative solutions where feasible.